Returns and refunds

At TwistyHook Topia, we do not accept refunds or returns.

Why

• For safety and hygiene purposes, we are unable to accept returns or offer refunds. Especially earrings—we cannot resell or restock pieces once they have been opened/worn. This policy ensures that every customer receives brand-new, unworn, and sanitary.

We appreciate your understanding and your support in keeping our products safe and hygienic for all customers.

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please contact us within 3 days of delivery with a photo of the issue.
  
• We will work with you to find a fair solution.
  

Customer Support

• For questions about your order or to report an issue, email us at [[email protected]].
  
• We’re happy to answer questions to ensure you are satisfied with our shop.
  

Final Sale

• Please DOUBLE CHECK ALL details BEFORE submitting your order; NO changes can be made after payment has been submitted.
  
• All sales are final.